Course Overview
Knowledge-work teams spend hours on the same loops: reviewing submissions, pulling figures, drafting documents, updating trackers, and preparing briefings. Automating a poor process only makes its problems run faster. This workshop starts with business process re-engineering, then introduces agents where they can genuinely reduce handoffs, waiting time, and repetitive work.
Participants first work with the same realistic, deliberately messy simulated organisation: a shared mailbox, document store, submissions database, and survey data. Together, they map and redesign its processes before building governed agentic workflows. On the third day, participants apply the same method to a real workflow of their own and ship a working capstone.
Lesson Outcomes
By the end of this course, you will be able to:
- Map an as-is process, identify handoffs, waits, and failure points, and design a simpler to-be process before automating it.
- Decide what an agent may do autonomously, where a person must review its work, and who owns the workflow.
- Choose an appropriate enterprise AI environment for a task based on its strengths, connectors, and data-classification rules.
- Build reusable agent skills for common knowledge-work tasks, document them clearly, and adapt them across platforms.
- Turn a real workflow into a working capstone with before-and-after maps, a governance block, and an estimate of time saved.
Course Outline
Day 1: Redesign first, automate second
- Map and redesign a realistic business process before introducing an agent.
- Explore autonomy, human checkpoints, ownership, and governance.
- Turn survey data into summaries, charts, and a simple dashboard.
Day 2: Build a reusable agent toolkit
- Compare enterprise AI environments, connectors, and data-classification rules.
- Write, document, and publish portable skills for everyday knowledge work.
- Build governed agents for briefings, document formatting, critique, and recurring updates.
Day 3: Ship a real workflow
- Build and present one real workflow as an individual or team capstone.
- Produce a workflow card and publish one or more reusable skills.
- Test the workflow’s controls and leave with a 30-day follow-through plan.
Details
Dates and Times: Write in to enquire.
Location: CT Hub, or on request.
Requirements: Bring your own laptop. Modern Windows, Mac, or Linux laptops are supported. Access to the selected enterprise AI environments and required connectors will be confirmed before the workshop.
Recommended: Vibe coding or equivalent hands-on experience with generative AI tools. See Vibe Coding for Digital Builders.
Fees: $1,380
All quoted prices are in SGD and are before 9% GST. Invoicing terms available.